PAYMENT & BILLING POLICY

  1. Overview
    This Payment & Billing Policy governs all financial transactions conducted through the Factory Clix platform, including product purchases, service bookings, RFQ orders, and project supply transactions. By using the platform, users agree to comply with this policy.

    2. Accepted Payment Methods
    Factory Clix may accept payments through the following methods (subject to availability):

    • Bank Transfer (NEFT / RTGS / SWIFT)
    • Credit / Debit Cards
    • Net Banking
    • UPI / Digital Payments (where applicable)
    • Approved Business Credit Terms (for eligible clients)

    Factory Clix reserves the right to modify accepted payment methods at any time.

  2. Payment Terms

    Standard Orders (Direct Purchase):
    • Full payment may be required at the time of order confirmation unless credit terms are approved.
    • Orders will be processed only after payment confirmation.

    RFQ / Bulk / Project Orders:
    • Payment structure may include advance payment, milestone payments, or full settlement as per quotation or contract.
    • Custom pricing and payment schedules will be defined in the official quotation or agreement.

    Services:
    • Service bookings may require advance payment or full payment prior to execution depending on service type.

    4. Credit Terms (For Approved Business Customers)
    Factory Clix may offer credit facilities to eligible business customers based on internal approval and verification.

    • Credit period and limits will be defined in writing.
    • Late payments may attract penalties or suspension of services.
    • Factory Clix reserves the right to revoke credit facilities at any time.

  3. Invoicing & Billing
    • Official invoices will be issued for all confirmed transactions.
    • Invoices will include applicable taxes, shipping, handling, or additional charges where relevant.
    • Customers are responsible for verifying billing details and reporting discrepancies within the specified timeframe.

    6. Taxes & Duties
    • All applicable taxes (GST, VAT, customs duties, or local taxes) will be charged as per governing laws and jurisdiction.
    • For international transactions, customers are responsible for customs duties, import taxes, and regulatory compliance unless otherwise agreed.

    7. Late Payments & Penalties
    • Delayed payments may result in order hold, service suspension, or cancellation.
    • Interest or late fees may apply as per agreed commercial terms.
    • Continued non-payment may result in legal recovery action.

    8. Payment Security
    Factory Clix implements reasonable security measures to protect payment transactions. However, users must ensure secure use of payment credentials and authorized payment channels.

    9. Refunds & Adjustments
    Refunds, if applicable, will be processed in accordance with the Factory Clix Refund Policy. Any billing adjustments will be reflected in subsequent invoices or processed through the original payment method where feasible.

    10. Disputes
    Billing disputes must be reported within 7 days of invoice issuance. Factory Clix will review and resolve valid disputes in accordance with internal policies and contractual terms.

  4. Policy Updates
    Factory Clix reserves the right to update or modify this Payment & Billing Policy at any time without prior notice.