Refund & Cancellation Policy

Transparency in industrial procurement and operational reliability.

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Refund Policy

Factory Clix aims to ensure customer satisfaction across all procurement transactions.

Eligibility for Refund:

  • Incorrect product delivered
  • Damaged product during transit
  • Product not matching agreed specifications
  • Order cancellation approved before dispatch

Non-Refundable Cases:

  • Used or damaged products after delivery
  • Custom or special-order products
  • Bulk/project supply orders once processed
  • Delay caused by logistics partners beyond control
Refund Process:

Eligible refunds will be processed after verification and depending on payment mode and banking channels.

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Cancellation Policy

Orders may be cancelled before dispatch or processing confirmation.

Cancellation Terms:

  • Orders cancelled before dispatch may be eligible for full refund
  • Orders already shipped cannot be cancelled
  • Service bookings may be cancelled prior to scheduled execution

Strict Bulk Order Terms:

Once a bulk order has been placed, it cannot be cancelled. Refunds will not be provided once the order has been confirmed and the Purchase Order (PO) has been issued.

Rights Reserved:

Factory Clix reserves the right to cancel orders in case of pricing errors, supply issues, or policy violations.